Posted on 2/1/2019
The Diagnostic Truth Why do we charge for looking at your car? A legitimate question most shops don’t like. To answer the question, we need to understand what we do. We are a service industry that sells 2 things : Parts and Labor. A part is bought and sold and labor is bought and sold. Most customers understand this as they come in with a problem, for example a water pump leaking. Shop purchases (part), replaces (labor) pump and no more leak. A physical problem that can be seen is fixed; a mechanical problem no one has a problem paying for. Our industry has evolved and is ever changing, and thus is requiring more and more trouble shooting. Cars and trucks today are not only a mechanical machine, they encompass computer networks that must interact with each other. There are automations in actuators and sensors that must work with the still present mechanical side. So a mechanic today really is a Technician. He has to be as proficient in networking as an IT specialist, understand ... read more