Bryan Auto Repair

We live in a microwave pace of life today with many plates spinning! In the Auto Repair business we fight the opinions of people and reputation of an industry. Lets be honest, the reputation is rough and the opinions of many are true. But not at all shops. Since my dad opened in 1986, B&B Automotive Services has always tried to look at things from a customers side. Putting customer service FIRST! Have we always been successful…no, after all we are human. We make mistakes and we try to fix them to the customers satisfaction. We also have procedures in place to keep those at a minimum, but it still happens from time to time. Since we spend so much time looking from the other side of the counter I thought I would share a day in the life of the auto technician. Three things to think about from the mechanics side.. Shops are busy with tons of things happening at the same time. Our techs have 2 bays and 3-4 cars on the digital inspection folder to get checked out ASAP. Remember t ... read more

The older I get the more I realize life is too hard to focus on things that don’t matter. Today we work hard to have a bigger house so each child has a room and private bath room. We fill our lives full of things…stuff that a year(or less) later we don’t use. I am not anti stuff don’t get me wrong, but ask why do I want/need this stuff… My grand parents raised 4 kids in a 1100 sq ft house with one bath. I grew up in a 1600 sq ft house and shared a room! My aunts, uncle, and my siblings all survived!! You ask Where did this come from?? This is not the usual B&B Automotive FAQ. You are right it isn’t, but maybe it is. We say “We treat you like family” here. To me it is more than a Tag or a Slogan. It is who we are…or at least who we want to be. It starts with our team. They work hard! Its hot, often thankless work. The shop makes payroll and the bills get paid! That’s what is important right!?? I don’t think so. W ... read more