Bryan Auto Repair

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B&B Automotive Services

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1

Took my car for a basic tune up and inspection prior to a cross country move. After a few days at the shop we were getting concerned and gave the shop a call to check on the car. This is when they tell us there had been an accident, and that one of their mechanics crashed my car. Not knowing the extent of the damage, we went over to the shop to see for ourselves. They told us the incident happened when the mechanic was working on the brakes and the car rolled forward into a tool box, knocking off the front bumper and smashing a headlight. Now if this is the true story we will never know..They had already ordered a replacement headlight and attached the bumper and told us they would not charge for the 1000 dollars in services we had already got done. If my car’s condition would’ve been any worse, we would have missed our scheduled move from Texas to Pennsylvania. Although this was not the case, we were anxious driving the vehicle such a distance not knowing if anything else was damaged, and not knowing if they actually completed the tune up services we asked for originally. One of these services was new wiper blades. They either didn’t change them at all, or put on used wipers, because only 2 months later the wipers do not work properly. Although their customer service in the beginning was great, and accidents happen, I feel this could’ve been avoided. I also don’t have faith that original services were done, which they “wrote off” or “gifted” to try and make things right. Maybe this was just a one time mistake, but I would definitely not recommend.

5

Minor miscommunication but always attentive and helpful

5

Even though my car was not worth repairing these guys were super friendly and helpful, I will definitely be using them in the future for any automotive needs!

5

Excellent mechanics with great communication skills.

5

10/10 service!! Phenomenal staff, so friendly & they always go the extra mile!

5

Great communication and service. Very pleased.

5

We had a great experience with B&B Automotive. The service was quick and their notification system outlining issues was top of the class. I would highly recommend B&B.

5

5

As usual, I arrived with a "mystery" problem: the only button that worked to turn the heating/cooling system fan on was "Super High" and it blew cold air so, on the coldest morning this fall, my 2003 RAM 2500 truck had no heat. I described the situation to George, who provided a general explanation of what might be wrong and a cost estimate for repairing that kind of problem. A few hours later he called to tell me the truck was ready, the problem was what he expected, and the cost was about $20 more than his estimate. B&B has been keeping my old truck running for the last three years. The first time I used B&B as a last resort because no one else had been able to correctly diagnose and fix a problem. Now, when something happens, I go back to them, trusting they will fix it. Repair techs are polite and professional. Shop is clean and orderly. George likes to make everything work right, offers accurate cost estimates based on his extensive knowledge of problems, and treats his customers like family. He's honest: when I took the truck in because it stuck in third gear, he drove it and told me I should stop driving the big 8 cylinder Hemi engine like a 4 cylinder engine because I was confusing the truck's computer. Free advice. I'm pedal-to-the-metal now, and the truck is running fine. Great place for a little old lady to get help with her car problems!

5

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