Reviews

Abby
Jake Stehle
Kyle Cockerham
Mrs. Easterwood
5

Very good, must experience it to enjoy it. Randie

5

B&B has been my automotive choice for many years. The service has been consistently five-star. George and Gary always bend over backwards to give the best advice about my old truck. I have no doubt their work ethic and expertise have extended its life by many years. I particularly recommend B&B to those women, old and young, who find themselves in a quandary when it comes to what needs fixing right away and what can wait. In that regard, before they do anything other than what I brought the truck in for, they text a very impressive comprehensive report, including pictures of the problem in my vehicle, with an explanation and advice about the urgency of repairs needed. Wow! I couldn't ask for more peace of mind. Thank you, B&B!

3

Everyone I talked to in person and over the phone were very friendly and seemed like they genuinely wanted to help. With this being said, when I got my truck back there was white dog hair and a dog bone in the backseat. I do not own a dog. Additionally, in the bed of my truck there were french fries and it took them three days to get my truck back to me and I was never updated on any delays in repair or when it was ready to be picked up. Lastly, their diagnosis fee is crazy high; $150 before repair—I should’ve just taken my truck to a Ford dealership instead. Given the amount of positive reviews, I am extremely disappointed with the service I received and even more disappointed that there was an animal in my car that I didn’t know about.

Blake, I apologize that you had anything less than a 5 star experience at our shop. Providing our customers with the highest level of service and professionalism is our main focus at B&B Automotive and if we failed you with communication or how your vehicle was treated while it was in our possesion, we obviously need to have a team meeting and learn from this and ensure it does not happen again. Please give me a call at your convenience to discuss some of the details of your experience with us and what we can do to make it right. Thank you.

- B&B Automotive Services
5

B&B automotive has always been very professional, kind and gives you the exact details on the vehicles I’ve sent. They always give a fair price and always give the best customer care of any automotive shop I’ve been to in the past

4

Thanks for the Feedback! Let us know what we need to do to earn the 5th star!!

- B&B Automotive Services
5

Outstanding service!

5

This shop gave me the best full point inspection I've ever paid for. As someone who does their own work on their truck I get mis treated by alot of shops who realize I just want inspections and diagnosis. But these guys gave me the best inspections I've ever gotten checking every single detail in the entire vehicle even taking pictures and videos and every single thing all in less than an hour

5

5

I normally use the Toyota dealership since I have a vehicle that is no longer made by Toyota anymore. But I decided to find a mechanic that I can trust, since the dealership is so expensive and my car is no longer under warranty. B&B Automotive exceeded my expectations. I am so happy with the services that they provided me. From drop off to pick up, they have customer satisfaction and retention in mind. Not only do they want to do quality work on your vehicle, but they want to make you feel good about getting the work done. I had been putting the work off because the quote I was getting from the dealership was going to be around $2000 for the 100,000 mile maintenance. When I brought it to the shop, George told me they would do a thorough check and see exactly what needed to be done and what didn't and would go from there. When I got the quote back, not only did they save me a significant amount of money, but they showed me proof of what needed done and what didn't. To me, these guys know how to keep customers. I recommend them to everyone I know. I will never go back to the dealership, as long as they are in business. Thank you George and Gary for everything!

5

I've gone to B&B for the last two years and absolutely love them! So helpful, reliable, and trustworthy. They always provide excellent service.

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