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B&B Automotive Services

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5

Good morning, sorry for the late response back. I would like to say, that you have gained a new customer. The reason is your great customer service by Russ. Russ has a great attitude, he was very polite and up front and to the point. He told me what the cost was going to be to get my van repaired. When I dropped my van off to get it fixed, a few days later I returned to pick it up, I noticed that something was not right about the van when taking it home. I called Russ the next day and reported that my oil pressure gauge was not working, and I could not get my front engine hood up to also check my heater fan that was not working. Early the next morning my front windshield was iced over and I could not get my heater to come on.. Russ asked me to bring it by the shop and he will have it checked out. In which I did right after work, Russ offered me a loaner car in which I had for 2 days. I just want to say once again to the Staff at B&B automotive services thank you. Oh yeah I forgot to mention that I was overcharged and I brought it to Russ and Managements attention in which they wrote me a check for the amount. (This is how you keep your customers coming back, do the right thing.) Great customer service, being polite and honest and being very helpful. This is why I gave you Russ and your Staff the 5 star treatment. Keep up the good work, B&B automotive services. Thank you..

5

Offered a free oil change with my service. Very knowledgeable and helped me make the right decision for my car. Great shop.

5

My first time using them and the service was awesome I will definitely use them again. Thanks

Thank you for your kind words and the 5-star review Cheryl. It was our pleasure servicing your Toyota RAV4 and getting you taken care of. We look forward to seeing you again at your next routine maintenance service!

- B&B Automotive Services
5

My car had been having issues starting a few times. I went to auto one and their testing device claimed it was my alternator. I called the same day and got an appointment for the next day. They had an update for me by 11 am, I wasn’t able to respond until 2-3 and my car was still completed by 5 pm! The entire staff was so friendly and even left me a goody bag in my front seat! Will definitely use them again in the future.

Brooklyn, thank you so much for the kind words and the 5-star review. We're happy we were able to confirm the source of failure and complete the the repair on your Nissan Rogue on the same day for you. It was our pleasure taking care of you. We look forward to seeing you again at your next routine maintenance service!

- B&B Automotive Services
5

My vehicle started overheating, so I googled auto shops & chose B&B because of the wonderful reviews. Every single person I spoke to throughout the process of getting my SUV worked on was one of the friendliest people I have ever met! Just incredibly nice & informative. They were very communicative each step of the way, and kept us updated as they figured out what was wrong with the vehicle and discussed options for fixing. They sent the inspection, along with videos and photos of what was wrong, and the estimate with a link all via text/email which was super helpful. We will definitely be returning!

Wow. Thank you for those awesome words and the 5-star review Taylor! It was our absolute pleasure diagnosing and repairing your Ford Expedition. I'm so glad to hear that you got excellent service. The truth is that there are plenty of shops in town that could have fixed your car. We want to be known as a shop that is dedicated to taking care of people. It sounds like that's what you walked away with and that makes us smile. We look forward to seeing you again for your next routine maintenance service. Have a wonderful day!

- B&B Automotive Services
5

Good, honest business! Great mechanics and great service. Highly recommend over most in the Brazos Valley.

We appreciate those kind words and the 5-star review. It is an honor to be thought of amongst the best in our community. Let us know if there is ever anything else we can help you with. Blessings!

- B&B Automotive Services
5

Fast and efficient service. Extremely satisfied.

Thank you for the feedback and 5-ster review! Please let us know if we can ever do anything else for you in the future.

- B&B Automotive Services
5

Great experience, helpful feedback on the condition and needed repairs. Honest feedback about what was necessary to get fixed.

Thank you for the kind words and the 5-star review Joseph! It was our pleasure servicing your Lexus LS430. Please let us know when you're ready for your next service!

- B&B Automotive Services
5

This was the first-time experiencing B&B Automotive, they gave my vehicle an overview, from bumper to bumper. I appreciate the findings and I had a few things repaired. It appears that everything was repaired 100%. Thanks!

5

They were so nice to work with and made a stressful situation way more manageable! They gave me a breakdown of all the costs and were up front about what I needed that day and what could wait. Plus, they vacuumed my car and left a sweet little goody bag inside which was so thoughtful!

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