Bryan Auto Repair

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B&B Automotive Services

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5

Customer service BEYOND expectations. Incredibly friendly & welcoming, thorough and quick inspection with pictures & references sent to you directly. Never seen an auto shop like this before. Will only come here from now on.

Emily, Thank you for the awesome review and the 5 stars! We strive to provide excellent customer service and treat everyone like family! We appreciate you trusting us with your Buick! Have a great day!

- B&B Automotive Services
5

B&B is awesome especially Gary and Rico. They are best friends and it shows! You can trust them with all of your vehicle needs. Highly recommend.

1

I saw all the reviews on Google about this shop and seemed to be a great place to go. Customer service is great but after waiting two days to have my car looked at I was very disappointed in being charged almost $500 for a remanufactured steering pump, when they are $300-$400 max brand new. Took my business else where.

Howdy Chandler. Thank you for taking the time to share your assessment of the service experience you had at B&B Automotive. While we pride ourselves on being the most highly rated automotive repair facility in Bryan, TX, that honor does come with some challenges. One of those challenges is the number of new and current customers who trust us to take care of their vehicles coming in each day and the time it takes to address our customers' vehicle concerns. We try our best to let our customers know, up-front, what the wait period might be, based on the work load we have ahead of us, on the the day of vehicle arrival. I sincerely apologize if we failed to set proper expectations or to keep you posted on any delays. To ensure that we are on the same page, the remanufactured Toyota power steering pump that we quoted was priced at $441.23 and was quoted due to a new Toyota pump, which I understand you had requested, being discontinued and therefore unavailable due to the age of the vehicle. We did not charge you for the pump as the quoted work was declined. While we know that there are many online vendors that offer budget-friendly parts, we have found that most online vendors are difficult to work with in the event that the part should fail or be defective. This typically results in having to purchase the part twice, making the total cost of the parts more than the part we originally sourced for our customers. We offer a 3 year/36,000 mile parts & labor warranty when using parts that we recommend to our customers. We would want nothing less than this added peace of mind for you. We hope that you will reconsider your decision to go elsewhere in the future. If you should ever decide to try us again, please ask for the service manager when you come in. We commit to ensuring your next visit will be a 5-star experience. If you have any questions or further comments to share, please call Abel at 979-775-3413. Thank you for taking the time to let us know how your previous visit went. Again, we sincerely apologize for any inconvenience. Be blessed!

- B&B Automotive Services
5

Took my Dodge Charger to have checked. B&B personnel were very kind, courteous and professional!! Provided a loaner vehicle for me to use. Very upfront on details on my car. Sent quote via text message for me to approve or decline. Service was very good and my car drives like a dream again!! I still have a few things needing to be done and I will certainly be using B&B again!!

5

Great service and professional competent work.

5

Great business: Both of my headlights went out on my fusion, College Station Ford quoted me $1,200 to replace my BCM. B&B auto found it was just the bulbs that went bad. I spebt under $400 total! I would’ve wasted $1,200+ at ford with the problem not even being resolved… Very Happy!

Andrew, Thank you for the awesome review and the 5 stars! We strive to provide excellent customer service and honesty to our customers. Please let us know if you need any repairs in the future and have a great day!

- B&B Automotive Services
5

This auto shop was super friendly and communicative about my vehicle's issues. They also had a super fast turnaround and ensured I had my car for work on the weekend!

Ariana, Thank you for the awesome review and the 5 stars! We appreciate you trusting us with your Buick! Please let us know if you need any repairs in the future. Have a great day!

- B&B Automotive Services
5

Jose, thank you for the 5 stars! We appreciate you trusting us to take care of your vehicle! Please let us know if you need any repairs in the future. Have a great day!

- B&B Automotive Services
5

Today, B&B Automotive found and corrected an issue I noticed. On time, great price and quality work. I will return!

5

I really appreciate the service provided. I like how their system is set up to advise on the inspection results and estimate review to approve or deny service. Feedback is direct and honest, love the customer service.

Brandy, Thank you for the awesome review and the 5 stars! We appreciate you trusting us to take care of your Chevrolet. We strive to provide excellent customer service and treat everyone like family. Please let us know if you need any repairs in the future. Have a great day!

- B&B Automotive Services
B&B Automotive Services is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call B&B Automotive Services (979) 775-3413 if you have any issues in accessing any area of our website.