Bryan Auto Repair

Howdy Mr. Garcia. Thank you for your review of our service at B&B Automotive. It was our pleasure to have met and served you. Please bare in mind that while the radiator leak may appear obvious, appearances are never a guarantee that no other component of the cooling system may also be leaking or compromised due to the severity of the easily identifiable leak. The $90 pressure test diagnostic fee covers the technicians time that will be spent diagnosing the cooling system concern, start to finish. It also covers the set of testing that will need to be performed, resources/materials used while testing and the maintenance of equipment used to test. Any 1st class automotive repair facility with highly trained, ASE certified technicians will always pressure test the system before and after the repair to ensure that the leak has been properly fixed and then manually measure operating temps at different points of the cooling system. We also go the extra mile by block testing the engine to make sure that no permanent damage has occurred due to the loss of coolant. We suggest settling for nothing less than this process from whichever automotive shop you choose for your cooling system repairs. The brake system diagnostic of $188 was needed due to the red brake light being on. Outside of a red brake light being on when the parking brake is in use, this indicator light only appears when there is an actual issue with the brake system. In the case of your BMW, the fault code 005DE2 - Dynamic System Control, which normally indicates pad wear on the front axle, had actually set not only for needing new brake pads, but additionally, the brake pad wear sensor wiring had actually been physically damaged. Without having investigated the code lead by removing surrounding components to visually inspect the other parts of the brake system, this critical damage would have been missed and the red brake light indicator would still be on after replacing the pads. We were committed to go above and beyond for you. While we appreciate your compliment of our service team, it is concerning that their courteousness and professionalism was perceived as less than sincere due to the cost of the testing needed, which you had agreed to upon check-in of the vehicle, for the concerns you requested us to look into for you. We will review our business practices to see what we might do differently to avoid this kind of feedback from other customers in the future. We sincerely appreciate the previous opportunity you gave us to serve you well and we invite you back anytime so that we can hopefully provide you with a better experience. Have a great day!

Barry, Thank you for the review and the 5 stars. We appreciate you trusting us with your Mercedes! Have a great day!

Mark, Thank you for the awesome review and the 5 stars! We appreciate your review and trusting us with your vehicle. Have a great day and please let us know if you need any repairs in the future!

Emily, Thank you for the awesome review and the 5 stars! We strive to provide excellent customer service and treat everyone like family! We appreciate you trusting us with your Buick! Have a great day!

Howdy Chandler. Thank you for taking the time to share your assessment of the service experience you had at B&B Automotive. While we pride ourselves on being the most highly rated automotive repair facility in Bryan, TX, that honor does come with some challenges. One of those challenges is the number of new and current customers who trust us to take care of their vehicles coming in each day and the time it takes to address our customers' vehicle concerns. We try our best to let our customers know, up-front, what the wait period might be, based on the work load we have ahead of us, on the the day of vehicle arrival. I sincerely apologize if we failed to set proper expectations or to keep you posted on any delays. To ensure that we are on the same page, the remanufactured Toyota power steering pump that we quoted was priced at $441.23 and was quoted due to a new Toyota pump, which I understand you had requested, being discontinued and therefore unavailable due to the age of the vehicle. We did not charge you for the pump as the quoted work was declined. While we know that there are many online vendors that offer budget-friendly parts, we have found that most online vendors are difficult to work with in the event that the part should fail or be defective. This typically results in having to purchase the part twice, making the total cost of the parts more than the part we originally sourced for our customers. We offer a 3 year/36,000 mile parts & labor warranty when using parts that we recommend to our customers. We would want nothing less than this added peace of mind for you. We hope that you will reconsider your decision to go elsewhere in the future. If you should ever decide to try us again, please ask for the service manager when you come in. We commit to ensuring your next visit will be a 5-star experience. If you have any questions or further comments to share, please call Abel at 979-775-3413. Thank you for taking the time to let us know how your previous visit went. Again, we sincerely apologize for any inconvenience. Be blessed!

Andrew, Thank you for the awesome review and the 5 stars! We strive to provide excellent customer service and honesty to our customers. Please let us know if you need any repairs in the future and have a great day!