I got the info for this particular place from my warranty company. I just needed minor things Front end alignment drain coolant and replace check my battery to see if I need a new or new post. Averaging at 375 or 400 dollars...So i was told they have loaner cars. I am not a shame kind of person but I did not expect to give them quality 2017 Ford explorer to not get quality as a loaner....I received a i am not sure if it is a 2000 tracker in which it looks like it has been under someone tree for 10 years..plus it is a burning smell coming from it takes a while to pick up speed...I was wondering why I was told not to pull out in front of noone..I see why now...Not embarrassed but as a place of business you want to keep customers especially if you are rating 5 stars you should put your customers in something a tad more safe. So if I decide to use you again I will make sure it is warranty based so I can be put in a proper loaner....But ty anyway let me see what your work like...I am a woman but not your average I know cars just not a mechanic but you will think I am one. Not the get over on this woman type..I leave my car in one shape expect to get it back in better shape in which it was nothing but a true need for a front alignment pulling to the right on me lol. I spend money to keep up a maintenance so I expect the best for the pay...I am searching for greatness because Fords in College station is not they can only do recalls and got to watch them on that had too many malfunctions with them so...Trust I am going to check and listen for malfunctions
Hi Candace, I deeply apologize that your experience was anything less than five stars. Unfortunately, being an independent automotive repair facility we only have 3 vehicles available to us that we own to try to try to keep from inconveniencing our customers that only have one vehicle. As you can imagine, these vehicles stay in a constant rotation. We hope the customer service and everything except the vehicle was a five star experience. In the future, I am more than happy to discuss which vehicles I have available with you at that time, or arrange for a rental if we are using your warranty company. We are very thankful you did choose our automotive repair facility and we look forward to serving you in the future and striving to earn the five star experience.
- B&B Automotive Services