Reviews

Abby
Jake Stehle
Kyle Cockerham
Mrs. Easterwood
5

They always do a great job!

We love the Mosley's! Thank you for trusting us with your F150 and Honda!!

- B&B Automotive Services
5

B&B Automotive is honest, and they stand behind their work. The cost of my repairs even ended up being less than the quoted estimate. You don't find many shops that will do that in this day and age. Thank you! I will be back in the future whenever my truck needs work.

Thank you Tracy for the review! We work hard to make sure our customers are taken care of and have the best experience in automotive repair! I hope you and the Ford F150 are both doing well! Please let us know if you need us again!

- B&B Automotive Services
5

We've been taking our cars to B&B for years and have been very pleased with their service. They are honest and up front about repairs needed and recommended, providing proof and explanations. They are timely, courteous, communicative, and fair with their prices. We have them do some repairs and do the simpler things ourselves. I will continue to use and recommend them.

Thank you Janette for being a loyal customer and giving us your feedback! We hope you and your cars are doing well but if not remember brakes to tune ups we do it all! Thanks again!

- B&B Automotive Services
1

Brought it in at 1:00 p.m. and was told it would be looked at first thing in the morning. They didn't start looking at it until 1:00 p.m. the next day. They didn't get back to me with any information until 5:00 p.m. the next day. I asked them to check a specific issue that they had already fixed before. $150 later they haven't checked the issue and want to do $450 worth of diagnostic work. This isn't the first time where I've brought it in for one issue and they find others and charge me without even asking me. If I bring it in for a reason and that's not the problem, I should be called before $150 worth of extra work is done.

4

thank you Skye for the Feedback. It helps us know how we are doing!

- B&B Automotive Services
5

I Called one morning because my expedition was literally acting processed. I was not made fun of when I explained this. I was able to bring my car in that very morning. They did a wonderful job of making me feel comfortable and welcome. By mid afternoon I had received the diagnosis. Gary called and walked me through every step. They fixed the truck by the next afternoon. Very very friendly, knowledgeable and professional. My now go to shop for all things truck related.

5

1

1

We used this shop to do maintenance on our one of our vehicles. When we arrived to pick up the car, they could not find the keys anywhere...apparently someone dropped the key in the middle of the street on the way to the convenience store. The key was ran over and no longer works. They paid for the key but now we have to go back to the dealership to get another key made. Very unprofessional and will not be going back.

Mr. Jacobs, To say we failed you and your company during this service experience is an understatement. First and foremost, I am truly sorry for your experience, the damage to your property, and the inconvenience your incurred as a result. Not only is this a teachable moment, it is also a humbling one as we have prided ourselves on service excellence for so long. While we do have very specific processes for things like test driving routes and key handling, not every system or human is infallible. How we recover from our mistakes is just as important as the lessons they teach. I would love to have said the key was in the technicians pocket and fell out as he was crossing a road on a break. Because we believe in honesty and integrity, the truth is, the technician placed your transponder (or key) on top of the vehicle to prevent it from being locked inside during service. Since the key was in close proximity to operate the vehicle, he was able to start and test drive the vehicle--with the key still on the roof. A pure oversight. The fastest way we could correct or replace the damaged transponder was to cover the cost. There are certain laws in place to protect vehicle owners from having duplicate keys made--usually proof of ownership is required among other documentation from the repair facility. The bottom line is this--I wholeheartedly own the mistake made at my facility and the manor in which it was corrected. As bold as it may seem, I would like an opportunity to not only make this right but show you just how great my team truly is. Please feel free to contact me...

- B&B Automotive Services
5

I had a wonderful experience with B&B Automotive Services! They took my truck in, did a full service inspection, replaced my A/C condenser and had my truck back to me in under 24 hours! Very friendly and knowledgeable staff and they are a family owned business! Service: A/c installation & repair

James we are so glad you had a wonderful experience with your Chevrolet . Our team takes great pride in giving the best Auto Repair and Maintenance as well as over the top customer service. Keep the A/C cranked and stay cool! Let us know if you need us again

- B&B Automotive Services
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