Very nice helpful people on the phone and in person. Lack of attention to detail and problem solving in the shop even with a written list submitted by the customer, a mechanic of 45 years with an accident on the road through Texas that I could not deal with myself. I won’t recommend B&B for my family that lives in Bryan or use again when I visit 2 times each year purely for technical reasons and the ability to act upon written instructions including those given by the service writer to the mechanic while I listened and the job was not done as I asked. 80% complete and I will finish myself when I get back to South Carolina. They are very courteous however. This is my personal opinion only which may not be accurate by other standards and should not be used in ways harmful to B&B. Update: Dec 2020. I just tripped across my original review from last year and just now saw their reply. Pretty amazing. Their reply seems to be a pre-prepared canned reply which may be of concern that they need such a tool ready to send out. This was not an insurance claim, no adjuster came out, I don't live in Bryan as was travelling through, my written work order I typed was a extremely detailed (I write machinery specs for a living and do forensic equipment failure analysis). I noticed they did NOT attach my note to their work order so the tech didn't have benefit to read it and what I wanted checked. They only did a front end alignment which I did not specify as their only work and didn't find anything grossly out of spec. Yet, a child could hear the 'clunking' noise from the front end and feel a bump in the steering wheel timed to the noise meaning they must not have driven my Yukon to verify the complaint or their work. The nose occurred as before leaving their own parking lot. I decided to go elsewhere to another place with less ego and more knowledge.
Mr. McCoy, accidents and their aftermath are very serious matters. I sincerely appreciate the opportunity to help you through yours. After reviewing the list of requested repairs, the insurance adjusters audit, and our findings, we repaired what was discovered, what was necessary, and what was authorized, all of which were under your purview as owner/operator. I would really like the opportunity to discuss exactly where my team fell short of meeting the itemized expectations, along with the 20% of work we failed to perform--we were tasked with a check out and alignment. I am sorry we did drop the ball on the brake adjustment and we have already had a team meeting to make sure these things are documented so this does not happen again. I am at your disposal Monday through Friday from 7 to 5:30. Safe travels, sir
- B&B Automotive Services