Bryan Auto Repair

Good customer service

All work that needs to be done, can be handled by these guys! I totally trust and depend on them. There is nothing but kindness!

Very nice helpful people on the phone and in person. Lack of attention to detail and problem solving in the shop even with a written list submitted by the customer, a mechanic of 45 years with an accident on the road through Texas that I could not deal with myself. I won’t recommend B&B for my family that lives in Bryan or use again when I visit 2 times each year purely for technical reasons and the ability to act upon written instructions including those given by the service writer to the mechanic while I listened and the job was not done as I asked. 80% complete and I will finish myself when I get back to South Carolina. They are very courteous however. This is my personal opinion only which may not be accurate by other standards and should not be used in ways harmful to B&B. Update: Dec 2020. I just tripped across my original review from last year and just now saw their reply. Pretty amazing. Their reply seems to be a pre-prepared canned reply which may be of concern that they need such a tool ready to send out. This was not an insurance claim, no adjuster came out, I don't live in Bryan as was travelling through, my written work order I typed was a extremely detailed (I write machinery specs for a living and do forensic equipment failure analysis). I noticed they did NOT attach my note to their work order so the tech didn't have benefit to read it and what I wanted checked. They only did a front end alignment which I did not specify as their only work and didn't find anything grossly out of spec. Yet, a child could hear the 'clunking' noise from the front end and feel a bump in the steering wheel timed to the noise meaning they must not have driven my Yukon to verify the complaint or their work. The nose occurred as before leaving their own parking lot. I decided to go elsewhere to another place with less ego and more knowledge.

B&B Automotive is great! I recently took my car in for a number of issues, and they were so friendly and helpful in determining the problems/what needed to be done next. I always felt very informed and they worked quickly. I will definitely be coming back next time I need something checked out.

I just had 4 new tires put on my vehicle and wanted to have the wheel alignment checked. Within minutes they drove it, put it on the rack and connected their equipment. It was just a little out of alignment. While I waited they correct it and within 50 minutes I was driving away. These folks are very nice, professional and do great work. I will definitely use them the next time I need service. Service: Wheel alignment

Very pleased with B&B. First time customer. Daughter is college student and was in town visiting from nursing school in Dallas. Had problem with alternator and battery. Needed to return to Dallas the next day. Diagnosed issue, got parts, completed repair, and daughter was able to get back on the road in plenty of time to get home before dark. Can't thank them enough! As a parent you always worry when kids are on the road. Having confidence in the repair and getting her home safely means everything. Reasonable price, excellent customer service, and courtesy made for an outstanding first impression! Thank you!

I just had 4 new tires put on my vehicle and wanted to have the wheel alignment checked. Within minutes they drove it, put it on the rack and connected their equipment. It was just a little out of alignment. While I waited they correct it and within 50 minutes I was driving away. These folks are very nice, professional and do great work. I will definitely use them the next time I need service.

I took my car into B&B Automotive due to a Brake light coming on. Even though I had not experienced anything unusual with braking, I knew the light indicated a problem and wanted the team at B&B Automotive to assess the issue. B&B was very professional, taking a day or so to assess the vehicle and identify the primary issue (brake fluid leaking from the main brake drum), but also identified several other smaller items that I might want to consider addressing. B&B went over all of the issues, prices on each, and allowed me as the customer to choose what to address. They fixed the brakes and a couple of other issues I wanted done, and my car was ready within less than a week from taking it in. All in all I was very please with my overall experience, B&B professionalism and expertise, and would definitely take my vehicle back in the future. I would highly recommend you consider them if you are looking for an honest, local, and experienced shop for your vehicle. Service: Brakes

I took my car to B&B to get a second opinion on an AC issue. They found the problem quickly and were able to get it fixed for far less than the first place. It was a huge relief to know it would only be a few hundred (because they found the real issue) compared to what the other place wanted to do. Everyone was very nice. I love that they text a report of what was fixed, what is fine, and what will need serviced soon. It’s the only place I’ll use from now on. Service: A/c installation & repair