Bryan Auto Repair

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B&B Automotive Services

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5

Went in to have a bulb changed out on my company truck and I tell you what.. absolutely amazing customer service. The owner(I assume) told me there was a 2 day wait. But instead he went out changed the light and was done within 30 minutes! He is a blessing thank you!!

5

B&B Automotive Services always does an excellent job of repairing my car. I appreciate the full and detailed diagnostics of everything that is wrong with my car including how and when it might need to be repaired or replaced. They don't try to sell me things I don't need. I completely trust them to chose excellent, high-quality parts at a reasonable price. They are kind, prompt, helpful, and honest. In my last repair, they also added in a few small complementary services, which was very thoughtful. I wholeheartedly recommend them!

1

They will overcharge you. I was given an estimate for an ac compressor replacement. It seemed high. It was. I got the same repair done plus my leaky water pump replace for the same price at the Ford dealer.

Tom, when I saw your review about your 2014 Ford Fusion it really got my attention and I want you to know I think all of it matters--you, your vehicle, the level of service you receive here, and not only the price but the value too. As the owner of B&B, I take responsibility in making sure all of those qualities are met and it looks as though we did not do that for you. AC repairs are, unfortunately, not always inexpensive. I agree with you--you may not be comparing apples to apples and without going over what the Ford Dealer did for you we will never know. As a Service Professional, here is what I do know: when your AC Clutch failed as it did in your vehicle, there is an appropriate repair recommendation that goes along with it to protect the integrity of the new repair. It would have been a disservice to you, or any of our clients, as it would also void the warranty on the new compressor if it should fail. Ultimately, I know how frustrating it is to not have a working AC especially in the middle of summer. To have a leaking Water Pump wreaking havoc on your cooling system too is a costly double-whammy that no one needs right now. My biggest concern is that you are taken care of and I am glad you found a facility that could meet your needs. Should you need us or wish to compare apples to apples and see if we were truly out of line, I will be happy to help. Thank you again, and stay well.

- B&B Automotive Services
5

Best customer service in town. They have worked with me on multiple, difficult to diagnose problems, even those that my car dealer could not diagnose. Thank you Matt, Clay, Gary, and George.

Thank you so much for the review! We strive to take the stress out of Auto Repair! Hope the Volkswagen and Chevrolet Truck are doing well!

- B&B Automotive Services
5

Moved to BCS Oct '18 and needed a repair within a few days. Took The Ghost somewhere else and was so disappointed. Searched again on Google, found incredible reviews for B&B and took The Ghost the next day after the disappointing "repair job" and poor customer service at the other place. 180° difference, felt safe when pulling outta B&B driveway, unlike the other location, and customer service beyond reproach. I've been back at least 6 times in past 19 months just because the quality work, the cost, and incredible care they provide to every client. I broke down on the other side of Austin. Debated whether to have a repair shop there work on The Ghost. Nope, had The Ghost towed 124 miles to B&B becuz needed someone I could trust. I keep hoping The Ghost would just disappear, it's decrepit, 17 years old, has nearly anything and everything wrong with it, but the engine is in great shape and has only 141K miles on it, so B&B doesn't judge, just does the work The Ghost needs to keep me going safely. Couldn't ask for more from the crew, George, Gary and all at the shop.

Thank you so much for putting your faith in us and taking the time to give us a review. I hope the Accent is doing well for you! "Ghost" hopefully will behave for a while but if not give George a call!

- B&B Automotive Services
5

Thanks for getting my rolling again guys! You all are the best.

5

As a young woman in college, I often feel uneasy about searching out auto services, considering the many times I have been overcharged and taken advantage of for my minimal car knowledge. But after my stellar experience, I absolutely recommend B&B to my friends. I had an older car and I had to get my front headlight fixed, which required an auto specialist, as my bumper had to be taken completely off which required special tools. I tried to do it on my my own, but I didn't have the right tools and I am confident that I could've easily caused more damage. I called several places and asked for quotes before I made an appointment with B&B. They gave me a quote for the parts and the labor, and ended up charging me LESS than originally quoted because the job didn't take the full hour of labor. The crew was very nice and polite. They offered to give me a ride and even left a goody basket waiting for me in the front seat of my vehicle. Would definitely recommend!

5

Gary was the nicest and most accommodating service manager I have ever dealt with. He had plenty of opportunities to get irritated with me, but he was friendly and professional throughout all of it.

5

My son is a poor medical student at TAMHSC His 2010 Toyota Corolla was having problems And needed so TLC The manager extend his courtesy and expertise to me and my son making the car repair experience anxious free The cost was less than expected A blessing with the expenses of a medical school student This family will use their services again and again

4

Did an awesome job on my husband's Chevy... Definitely have a return customer

Thank for the Review! Hope the Chevy is running great!

- B&B Automotive Services
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