Bryan Auto Repair

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B&B Automotive Services

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5

They guys here were so friendly. They kept me informed every step of the way and gave me prices, including the taxes, of what I would be spending. Thank you Kevin for being so professional!

3

Expensive OME, but the business is very professional and they try and work with the customer. The price of simple work to include parts and materials due to outside vendors is excessively high and may deter business.

Howdy Joe. Thank you for the review. We agree that the price of parts, especially when having to purchase OEM direct from the dealer on a European vehicle, can price us out of the opportunity to take care of a repair for a customer as courteous as you are. We know we could have been more competitive had the parts been available otherwise. More to the point, we wish the issue with your headlamps would have been something more simple and less costly that did not require replacement of both assemblies. We hope you won't rule us out for your next needed repair or maintenance service based solely on the specifics of this visit and subsequent repair recommendation. You were a pleasure to work with and we hope we can earn those last 2 stars by serving you again in the future. Blessings to you this new year!

- B&B Automotive Services
2

Disappointed is the best word I can use to describe my experience. I brought my truck in for multiple complaints from a slow crank, to a noise complaint and also a slow coolant leak that I was presuming to be internal. While they did correctly diagnose one of the issues (tensioner causing noise), they spent more time worrying about my fluids and whatnot than actually troubleshooting the mechanical problems. They ran a quick pressure test and said it passed and that was that. I called and said no the fluid has to be going somewhere and was told they’d do a block to confirm it was fine. Yet again it “passed” and I was told to pick it up. I’m giving two stars because they were polite enough throughout the experience and offered to look into it more if I brought it back and was willing to pay to have them pull the plugs for another $200+, but I didn’t care to do that since they were clearly money hungry on my “recommendations”. (Like by claiming my brand new brake fluid was dirty when it was literally JUST changed at a different shop). On top of this, their prices are very high if you know anything about cars. Like my cabin air filter is 100$ less from autozone. Anyways, charging a diag fee for an issue they couldn’t even identify is wild. Likewise, telling me its fine when it had audible lifter clatter, was losing fluid and telling me the slow crank is because it had the wrong size battery is neat too. I brought it elsewhere and confirmed with 2 other locations the battery is correct (and guess what? The slow crank completely resolved once the engine was tore down and the heads machined… 5k later. It runs great now🤦‍♀️) Had I of listened to these guys and just did all the fluid changes they recommended I would have changed 2 week old differential fluid, 4 month old brake fluid, swapped batteries for funsies, and been out a motor completely. Thank god I followed my gut and spoke to a local machine shop about whose reputable as the full engine replacement would have run me significantly more than catching it now while it was salvageable. Anyways, if you just want your (often new) fluids changed, come here. If you need more complicated diag tests I would not recommend this place as they don’t seem comfortable with more in depth issues.

Hi Amber. Thank you for taking the time to review the service you recieved at B&B Automotive. We always welcome truth and honesty from our customers even if we don't seem to come out as the technicians in shining armor that we strive to be. All we can control is how truthful and honest we are with our customers every day. That's why we love using and providing our customers with a unique digital vehicle inspection (DVI) report on their vehicles, at no extra cost, on every visit. Our DVI lists the specific concerns the vehicle was brough in for, the findings for those concerns and also includes other recommendations based on what we have seen, supported by pictures and videos you can see so that you never have to take our word for it. The reports are stored on an off-site server and are still accessible even after your vehicle has left our facility by clicking on the report link that was texted or emailed to you after your vehicle was inspected. Your concerns on initial check-in were first, you were losing coolant and wanted to know where the coolant was being lost and secondly, you were hearing a rattling noise coming from the engine bay but that you were already aware that there was lifter noise coming from the engine. It's great to hear that you were able to address the clattering noise that we identified for you as the belt tensioner. As for the coolant loss concern, we did perform diagnostic testing, which included a cooling system pressure test, that unfortunately did not produce an external loss of coolant even after being left under extreme pressure for more than 2 hours. We also block tested the engine to see if that test would produce a positive result and give any evidence of a possible internal leak, such as a blown head gasket. That test, supported by a provided picture of the results, also came up negative. We did not have sufficient evidence to recommend such a costly repair as head gasket replacement so to be sure, we offered further testing by way of removing spark plugs to look into the cylinders for coolant. As you mentioned, you declined those additional steps. Had we moved forward, we may have seen coolant in the cylinder(s) and also made a recommendation to address the head gaskets. We do wish you would have given us that opportunity. We strongly beleive that making maintenance recommendations to our customers is also a very important part of what we do as automotive experts. We could have charged you thousands to address head gaskets and let you drive down the road without ever mentioning your transmission fluid or differential fluid only to have those critical parts of your vehicle fail and leave you needing to spend thousands more. We make recommendations addressing the entire vehicle to paint the full picture for each customer so that you can decide if any or all needed services make the bigger repair worth the investment. Being that it was your first time with us, we had no previous history with your vehicle and did not have access to your maintenance records so we only made fluid exchange suggestions based on the age and mileage point we recorded while your vehicle was with us. We did observe that the battery which is currently installed does not have the right amount of cold cranking amps required for your vehicle nor was it the right size for the battery tray. However, we're glad to hear that slow cranking is no longer an issue for you. We work very hard to give as much good info as possible to our customers about their vehicles and never take a pressured approach at up-selling anyone on other services. We trust you experienced that by the comment you made about the professionalism of our service team. It means the world to us that you gave us an opportunity to take care of you and your vehicle. Should you ever decide to give us another shot at earning those 3 other stars, please ask for someone from our management team and we will do our best to give you a better experience than you had on your first visit. We hope blessings to you this new year!

- B&B Automotive Services
5

B&B has been taking care of our family for the last 8 years. Honest, dependable and reasonably priced.

5

I recently went to B&B for an oil change. Even though I wait for the change to be done, I know it will be done correctly. It is not a rushed job like at Take 5 or the other quickie oil change places. It costs about the same, but I can trust that the techs will conduct the change properly and will not badger me to sell extra products. I use the time to read, enjoy a coffee or water courtesy of B&B, and share a chat with the polite and friendly staff. B&B is about consistency and quality. We have trusted them for years!

5

Amazing experience and quickly found the issue with my car. I almost lost hope on my 99 vw bug and this place gave me hope again. One of the only places that actually wanted and could work on my beetle, found the issue and fixed it within a day. Absolutely love the car they put into getting my car working again. 100% recommend this place to anyone who wants quality care for their car!!

5

Great communication, and great service. Very happy with their professionalism.

5

Great experience. George was excellent , and saved me about 10000 dollars due to warranty issues.

Paul, Thank you for the awesome review and the 5 stars! We appreciate you trusting us with your Lincoln. Have a Happy Holidays and please let us know if you need any repairs or maintenance done in the future!

- B&B Automotive Services
5

They did a great job, very responsive and communication was phenomenal. I love the detailed report they sent me online and how they let you choose which services you want done from a list of very detailed price breakdowns. Will 100% be using them moving forward. These guys restored my opinion about mechanic shops.

Steven, Thank you for the honest review and the 5 stars! We strive to provide amazing customer service as well as top-notch communication. Thank you for trusting us to take care of your Toyota! Have a Happy Holidays!

- B&B Automotive Services
5

Mitchell, Thank you for the 5 stars! We appreciate you trusting us with your Chevrolet! Please let us know if you need any repairs or maintenance done in the future. Have a Happy Holidays!

- B&B Automotive Services
B&B Automotive Services is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call B&B Automotive Services (979) 775-3413 if you have any issues in accessing any area of our website.